From the blog

Three steps to effectively sell across cultures

Guest blog by Kyle Hegarty, Author of The Accidental Business Nomad: A Survival Guide for Working Across a Shrinking Planet. The most common mistake sales people make when selling into different parts of the world is that they sell the way they are used to in their home country. A company out of India who had a solid track record of sales success within India wrestled with this as they began to selling into the US.I was asked to look into what was going on. What I ended up doing was listening rather than looking because the problem was based on what the sales reps were saying and how they were saying it. Standard phrases in India would sometimes put foreign prospects off.

Can Rundles Pass the Overseas Sniff Test?

Recurring revenue with a bundle. Walla, it’s a rundle. What I was specifically wondering: does a rundle work the same way overseas? Is it repeatable globally?

The Global Survival Kit for the Accidental Business Nomad

Over the years I have put together a few tools to help business nomads as they go global. I call it The Global Survival Kit. To wrap up this book, I’d like to present some of the key ideas and tools I recommend packing into your Global Survival Kit. Many of the origins of these tools came from the people I’ve met and situations I’ve been through. And hopefully it won’t surprise you that it is constantly changing and adapting. Enjoy!

Kyle Hegarty visits School for Startups to discuss working in a post-globalization world

Due to Covid-19, Hegarty argues, globalization has just accelerated rapidly and these skills are needed now more than ever while Americans face entirely new challenges of doing business digitally at an unprecedented rate with cultures around the world.

The Dan Nestle Show Podcast

Ever heard of a slapdragon? No, not the mythical beast - it's a particular breed of culturally ignorant, egotistical leader who sees local culture as an afterthought, if at all. Along with the infamous seagull, slapdragons are out there, mucking up business opportunities for global organizations. I learned about slapdragons and more from Kyle Hegarty in my latest podcast episode. Listen in for Kyle's hilarious and relatable take on global business as we discuss his fantastic new book, The Accidental Business Nomad and more.

Global Chamber Globinar

Thank you Kyle Hegarty, author of The Accidental Business Nomad: A Survival Guide for Working Across a Shrinking Planet - who got us to better understand zigging and zagging as it relates to global team #leadership. Equal thanks to Gary Covert and Monique Daigneault, Executive Coach for completing our globinar discussion for executives yesterday... with plenty of insights, tips and timely case studies.

Contact center event

This virtual session looks at how call centers can adapt to international clients and end users. How do you train customer service reps to adapt to different communication styles?

Published in Quartz: Even small changes can help you combat workplace burnout

Burnout is an invisible enemy. Here are some ideas to stay ahead of this growing threat.

Thriving Globally with Kyle Hegarty of Leadership Nomad

Kyle sits down with Chris to discuss his new book as well as how companies are finding growth opportunities in new markets.

Podcast: TWM 191: Has the COVID19 pandemic actually accelerated globalization?

Has the COVID19 pandemic actually accelerated globalization? Catch my latest chat w/ @LeadershipNomad about his new book, "The Accidental Business Nomad: A Survival Guide for Working Across a Shrinking Planet." Listen here.

Webinar: Building a Team in APAC: How to Deliver an Exceptional Employee Experienc

Whether you’re in the early stages of growing your team in APAC, or you’re ready to scale your efforts, successful global businesses have a deep understanding of the expectations of their international employees, and how to build a personalized, yet scalable employee experience that’s culturally relevant for their team members in their local region

Business for Breakfast Interview with Kyle Hegarty

This is a quick 7 minute radio interview where we discussed fun topics including why Americans can be confusing in overseas business settings.

Know Pain Know Gain LIVE: Tools & Tips for the Global Businessman with Kyle Hegarty

Check out my recent episode on the Know Pain, Know Gain podcast with Jay Rooke. What is one thing you wish you knew before stepping into an overseas environment? Tune in as @JayRooke and @LeadershipNomad discuss this helpful stack of information to help you get through your new venture.

Accidental Business Nomad goes on sale across North America tomorrow!

The Accidental Business Nomad goes on sale across North America tomorrow!

Book Giveaway For The Accidental Business Nomad: A Survival Guide for Working Across a Shrinking Planet

Enter for a chance to win 1 of 5 copies of The Accidental Business Nomad!

My Designed Life Podcast: A Survival Guide for Global and Remote Work

We are living and working in a shrinking world. Technology has allowed us to blur international lines and make connection and collaboration easier than ever. How we listen and understand our remote colleagues can hinder or propel us to our business success.

Selling Across Cultures Using Cross-Cultural Data to Navigate Southeast Asia & Australia

While overcoming language barriers, cultural nuances, different working styles, and logistics across a large geography can be overwhelming, the results are often just the opposite – reps struggle to prioritize their time, fail to learn key cultural nuances that could make them more effective, and miss targets they should be crushing. And because there’s no formal training about cross-cultural communications for sales teams, this topic is often overlooked by even experienced sales leaders.

Questions To Prepare You for the Post-Virus World

Where will you be after this virus passes?Triathlons are my hobby. Training keeps me sane and I’ve got a tribe of fellow crazies who agree. We got together over the weekend to commiserate recent race cancellations and ended up drinking too much. It turned out in our altered states we agreed to sign up for a full Ironman distance race in June of 2021, fifteen months away.

The Future Skills That Singapore Needs Are Already Here

This year Singapore began implementing major changes to their education curriculum by shifting the emphasis away from standardised tests towards building critical thinking skills. This is a smart move, but it will take years for the effects to benefit organisations who need these “future skills” today. Companies can’t wait that long.In today’s hyper-evolving workplace, employees no longer need to know textbook answers, they need to know how to ask the right questions.

Grappling with Cultural Miscommunication (w/ Kyle Hegarty)

My guest this episode is Kyle Hegarty, Singapore-based entrepreneur with an expertise in sales training and development. For years Kyle has worked with multinational and Asia-based sales teams and culled from this experience a treasure-trove of tales on what it takes to do business in this part of the world. His new book, soon to be released, is titled, The Accidental Business Nomad: A Survival Guide for Working Across A Shrinking Planet.

This week on The Worldly Marketer Podcast, I chat with Kyle Hegarty

How to Work with Local Marketing Teams in APAC to Build a Global Brand

What Interpol Can Teach Us About Sharing Information Across Geographically Dispersed Organizations

A simple idea global teams can learn from cross-border information sharing networks.

The Future of Singapore's Globalisation Story is… Human

People might be shipping fewer items globally, but they are shipping more data and ideas than ever before. Trade, in other words, has gone digital and this is something that is harder to measure than how many containers pass through a port. Globalisation is not dying, it is shifting from products to services.

The Business Blast Podacast: Why Kyle Hegarty says you should not trust your gut

Kyle Hegarty joins the Business Blast Podcast to share some unconventional global leadership ideas that can help drive success when doing business in foreign markets.

Why Americans Are Confusing

This 3 minute mini-podcast take you behind the data of American communication styles and how to drive clarity when working with teams overseas.

Missed Connections - Turning Intercultural Challenges Into Differentiators

This case study looks at how the Lufthansa Systems, in partnership with Leadership Nomad, created and delivered a world-wide intercultural communications program.

A Mini Podcast: When Virtual Teams Fail

What can happen when one team member doesn't speak up? Here is a 3 minute story of how one global team lost out on one of the biggest opportunities of all time.

How a German company saved a million dollar account using cross cultural data maps

This 4 minute webinar looks at how one company saved a million dollar a year client by using culture data to fix a rather unusual misunderstanding. The story may sound strange but cross cultural miscommunication issues like this happen daily and cost companies fortunes. Here's how to avoid them!

GLOBAL SALES TEAMS: Grow Globally - Compensate Locally

Greg Getty loves his spreadsheets. Spending twelve years within sales teams, he routinely hit his targets by staying disciplined and organized compared to his colleagues. It wasn’t surprising that he rose up the ranks within several tech firms and found himself as the VP of Sales and, when the company expanded overseas, his role went global. It was at this point where something went wrong.

How Singapore companies can grow globally in a post-globalisation world

Singapore’s 2018 Budget includes a new Enterprise Development Grant (EDG) designed to help firms internationalise. This is welcome news, but with today’s growing climate of global protectionism and fragmentation, it will take more than grants and tax breaks to help firms navigate overseas expansion in this post-globalisation era.

The year of the dog for globalization

The Year of the Dog begins this week which means, among other things, this is the season when western companies fall over themselves by slapping zodiac animals on their products in hopes of appealing to Chinese consumers. Gucci dog purse, anyone? At the same time, digital payments in China continue to accelerate. Last year, the Chinese New Year tradition of ‘hong bao’ – where cash-filled red envelopes are given as gifts – saw 46 billion electronic transfers. Yes, billion.

‘We’ll Always Be Blue’: Cardiff City fiasco an example of thinking globally, failing locally

Overseas business deals are part of the global landscape but often bring serious unintended disruption. Just ask Cardiff City, where foreign investment caused their soccer team to turn from blue to red. What happened in this Welsh town is a story about the challenges of investing abroad as well as the growing trend of Asian investment finding its way west.

Podcast: Successful Sales Strategies Across APAC

How do you find sales people when the APAC region is so competitive? Is it a mistake to bring in your sales team from another country? How important is it to hire local? In this podcast, Kyle Hegarty, from Leadership Nomad answers the most pressing sales team questions when it comes to growing across Asia.

Here are my 5 tips for successfully managing a global team

Congratulations! You’ve just been promoted. The company wants to take all that great work you’ve done with your team and repeat the success at the global level. You’ve got good instincts, you’re a “people person” and have a proven track record of getting results.

The Global Sales Nomad

Selling across cultures requires a revised set of sales skills. Traditional sales processes including sales stages and how pipelines are measured may need to be reconsidered and adjusted. Sales methodologies – your approach and philosophy to working with prospects and clients – also may need to be adjusted based on different markets around the world.

Podcast: Expanding Sales Teams Across Asia Pacific

This is Part 1 of a 2-part Globig Podcast Series about sales strategy and what you need to know about the Asia Pacific market. Globig’s guest is Kyle Hegarty.

Global firms know a thing or two about survival in a multipolar world

Published in the Straights Times, this article explores the key lessons learned from global companies struggling to adapt in this new power-sharing environment.

Dancing With Danger. Disney Responds To Censorship Across the Globe

One of the quintessential Disney rides from several of their parks is “It’s a small world.” As Disney continues its expansion overseas with new theme parks, movies, educational programs and all-other-things Disney, the company continues to provide a great on-going case study for how brands wrestle with the challenges of a world packed with different local and regional preferences and tastes. In many cases, it turns out it’s not such a small world after all.

Understanding Today’s Multipolar Business World

Companies both large and small have global footprints in ways few imagined even one or two decades ago. While the geopolitical conversations across the world today are shifting towards what Singapore Finance Minister Heng Swee Keat called a more “inward-looking mood,” with Brexit and Trump’s populism, the business environment continues to globalize. Many businesses need to be global in both operations and mindsets in order to stay ahead of the competition and even survive.

Racist Underpants? Victoria’s Secret’s Slap Dragon Problem.

In their attempt to break into the Chinese market, Victoria’s Secret seems to have been caught with their pants down. Their most recent fashion show in Paris last December was intended to win over Chinese shoppers as the company is in the process of opening their first stores on the mainland. But critics saw things differently. The Global Times called Victoria’s Secret “the latest international brand to rub Chinese consumers the wrong way with ill-conceived Chinese-inspired elements in its designs.”

Help! My HQ Doesn’t Get What’s Going On In My Local Market.

For most of his big assignments away from Head Quarters (HQ), Leroy Chiao says communicating back to the main office back in Texas was one of his biggest challenges. He specialized in leading elite teams and they worked in remote locations far, far away from their organization’s hub. Communication was tough. The team back home didn’t always seem to understand the local environment where Chiao and his team had been sent.

“Multiculturalism is a Sham”

Angela Merkel really doesn’t like Multiculturalism. As far back in 2010 she declared the idea a failure. Ever since, she’s argued against it. “Multiculturalism leads to parallel societies, and therefore multiculturalism remains a grand delusion,” she’s said in her direct, German way.

Are you Managing a Global Team? IT’S A TRAP!

Congratulations! You’ve just been promoted. The company wants to take all that great work you’ve done with your team and repeat the success at the global level. You’ve got good instincts, you’re a ‘people person’ and have a proven track record of getting results.

Time Zones Suck! Improving Global Conference Calls

A frazzled commuter talks into her headset during her morning commute. Her colleague on the other side of the world is standing outside a bar, desperately trying to hide the fact that he’s had a few cocktails. It’s 9pm where he is and he’s wobbling around the sidewalk keeping a respectful distance from the other people on phones doing the same thing. These two are waiting for their partner in London who’s running late from a lunch meeting.

Building A Cross Cultural Roadmap in Singapore and Across the Globe

Leaders of foreign companies are sweating more than usual here in equatorial Singapore. The country’s Ministry of Manpower (M.O.M.) has been turning up the heat, demanding firms massively increase their local hires for senior management positions. Regulations are coming, they warn. More foreign hires will no longer be allowed.

Getting Sales Training to Stick – Three Ideas

I once sat through a lecture where the teacher explained that people only retain about 20% of what they hear from a class. I can’t remember the rest of his talk, so his story checks out. One of the biggest headaches sales leaders face is how to get sales training to stick with their sales reps. After making real investments in sales training, it’s frustrating to watch 80% of the material vanish after your team walks out of the classroom.

The Silence on Your Sales Floor is Deafening

Here in Singapore, you often hear these comments from business leaders: “I walked on to my sales floor and could hear crickets chirping.” Or, “I thought I was in the accounting department it was so quiet.” Whatever the remark, the point is the same: A noiseless sales team means people aren’t selling. You don’t need a fancy business degree to know this means trouble.

Can A Western Sales Methodology Work In Non-Western Markets?

Companies with sales teams both big and small should have a sales methodology – a system sales reps follow in order to win deals. There’s a lot of options out there. Some of the bigger, more widely used, methodologies include SPIN Selling, Bosworth’s Solution Selling, Miller-Heiman’s Conceptual Selling, or Sandler.

Humour Across Borders :) Our Mr. Bean Problem

Years ago I found myself having drinks with former President of a large Hollywood movie studio. I was way out of my league and did what you’d expect, I drank too much and pitched him a movie idea that was partially made up on the spot. I wanted to bring the biggest names in Hollywood, China and Bollywood together in one epic global romantic comedy designed to appeal to billions of moviegoers around the world.

Learn Insults from Around the World and Improve Your Cultural IQ!

Are you a moron or is your extended family a bunch of idiots? It turns out insults can tell a lot about where people come from. And, believe it or not, global insult patterns can be applied towards strengthening multi-national teams and even deciding what to sell and where to sell it. Really.

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